"Deep inside every customer is a treasure trove of half-baked ideas, creative capacity, and ingenuity-in-the-raw.". ― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions
"Dickens writes that one of his characters, "listened to everything without seeming to, which showed he understood his business." ― Charles Dickens, Oliver Twist
"The impact we have on others and the world around us is our legacy.For better or for worse, each of us affects our community and the planet we live on, even through the actions of our everyday lives. If we want our impact to be a positive one, we need to remember that what we do matters - but how we do it, the joy we bring to it, and how it aligns with our best selves, also matters." ― Joe Kelly .